FAQ

 

How long does my order take?

When you purchase one of our handmade crochet products, please be advised these are handmade and can take up to 3 business days to create and ship but we try our hardest to (and in most cases will) get the items to you sooner.

Australia - 1-3 working days, rural areas could take an extra 1-3 days. 

 

Do you deliver to a PO Box?

Please note WE DO NOT ACCEPT P.O BOXES as a delivery address. If you wish to use a P.O Box, please enter in your local post office address or parcel locker as you will be able to collect your package from here. 

How can I cancel my order?

We honor all cancellation request received within 24 hours of purchasing. Please allow 5-7 business days (excluding weekends and holidays) for your refund to reflect on original method of payment.

ONLY REQUESTS RECEIVED WITHIN 24HRS WITHIN ORDERING WILL BE HONOURED. 

What to do if I only part of my order?

Many of all orders may ship with partial items to avoid further delays to our customers. This is at no additional cost to you. An email is also sent notifying you of which items have shipped. If you have not received notice that your items where shipping separately and still missing an item please email us. 

Can I make changes to my order?

Please notify us on any changes you’ll like to make immediately. Orders that have been shipped or in cue to be shipped are unable to be modified.

What happens if my item is shipped to the wrong address?

If the order is shipped to the incorrect address due to customer error. Customers are responsible for any additional fees that my occur to re-ship order. If the error is on our end we will gladly replace items.

Do you ship internationally?

At this time we only deliver to Australia and will be expanding to New Zealand in the upcoming months.